Description:

Is your practice struggling with call center management? Do you want to improve patient satisfaction, streamline scheduling, hire and retain the right people, and use technology that fits your practice’s needs? Join us for an exclusive roundtable webinar with call center managers from top ophthalmology practices across the country. Hear real-world insights from call center leaders at Lexington Eye Associates, Thomas Eye Group, and Austin Retina Associates, and learn their best practices.

Objectives:

In this session, attendees will learn:

• How to properly assess your call center needs and choose the right structure
• Tips for planning, implementing, and training call center staff
• Key metrics to track for optimization
• Cutting-edge technologies to boost efficiency and automation