Description:

Front office staff set the tone for the practice. On a normal day they will be greeting patients, directing patient flow, answering phones, making appointments, handling schedule changes, input and updating patient and insurance information, collecting patient payments, dealing with workman’s compensation and PCP referrals, and running daily reports. All this and more while assisting the rest of the office. This webinar will touch on all aspects of front desk staff while concentrating on payments and insurance.

Objectives:

• Assist staff with their daily duties.
• Understand the importance of accurate patient / insurance information.
• Proactive tips for clean claim submission.
• Steps to collect the patient responsibility amounts at the time of service.

This webinar is sponsored by ASOA Diamond Strategic Business Partner: