Description

This course will help attendees see the patient journey in a whole new way. What does it mean to create a magnetic patient experience? When patients experience unforgettable, above and beyond care at every step of their journey, they stick with you like a magnet. You don’t have to worry about losing them before the consult, or before treatment. You can be assured that they will provide an excellent testimonial, refer others, and trust you for their future needs. Creating unforgettable experiences is what Disney does so well. In this session, you’ll learn how to apply the Disney principles of customer service to your practice and build a brand of excellence.

Objectives

At the end of this course, attendees will be able to:

1. Evaluate each step of the patient experience and identify ways to magnetize them

2. Meticulously design and communicate your patient experience standards

3. Apply the L.A.S.T. model when dealing with patient concerns

This webinar is sponsored by ASOA Diamond Strategic Business Partner: