Managing managers requires a distinct set of leadership skills that go far beyond traditional supervision. In ophthalmic practices- where clinical excellence, operational efficiency, and patient experience must all align—the ability to lead leaders becomes a critical competitive advantage.

This session provides practice administrators and emerging leaders with a practical, actionable framework for developing high-performing management teams. Participants will explore the mindset shift required to transition from day‑to‑day oversight to strategic leadership, learn how to coach managers toward accountability and autonomy, and understand how to build a culture where expectations, communication, and performance standards are consistent across all departments.

Through real-world examples from ophthalmology, attendees will learn how to:

• Strengthen leadership pipelines within the practice
• Coach and empower managers to solve problems independently
• Set clear expectations, feedback loops, and performance metrics
• Navigate difficult conversations and underperformance with confidence
• Create alignment between clinical teams, administrative teams, and organizational goals

This event is sponsored by ASOA Gold Strategic Business Partner:

This course explains how ophthalmology documentation affects Medicare Advantage audits and provider risk. Using retina and comprehensive examples, participants learn which diagnoses trigger scrutiny, how scribe workflows may increase exposure, and how visit‑relevant, defensible documentation reduces audit risk without adding burden.

Objectives:

By the end of this course, participants will be able to:

• Explain how ophthalmology is affected by Medicare Advantage risk adjustment audits
• Recognize where eye practices are most exposed
• Describe real-world ophthalmology scenarios
• Learn practical ways to reduce risk

This event is sponsored by ASOA Gold Strategic Business Partner:

Strategic planning is not an event but an ongoing process. That said, many leaders host annual planning sessions which drive the year’s goals and key initiatives. This webinar will focus on the preliminary work required to ensure the planning sessions are effective, resulting in actionable plan where owners are supportive.

Objectives:

Participants will be able to:

• Define the strategic planning process
• Use templates / tools provided during the webinar
• Hear case studies of best practices (and sessions that didn’t go so well)
• Provide support for future success in strategic planning

This event is sponsored by ASOA Diamond Strategic Business Partner:

Conflict is inevitable in fast-paced ophthalmology practices, but it does not have to disrupt patient care, team morale, or workflow. Navigating the Storm: From Conflict to Calm is a practical webinar designed to help eye care professionals manage and resolve conflict in clinical and administrative settings.

In this session, participants will explore common sources of tension unique to ophthalmology practices, such as patient interactions, high-volume scheduling, clinical handoffs, and team communication under pressure. Attendees will learn to recognize emotional triggers, respond thoughtfully, and apply proven techniques to de-escalate challenging situations.

This event is sponsored by ASOA Gold Strategic Business Partner:

Many ophthalmology practices are tethered to their long-standing EHRs not out of love, but out of fear—fear of implementation downtime, physician resistance, and hidden costs. But what is the true cost of sticking with an existing platform? Join Gretchen Kimble (Practice Administrator, Mississippi Vision), Kirk Mack (Director, VMG Health), Eric Jennings, MD (Medical Director of Ophthalmology, ModMed) and Patrick Herde (General Manager, ModMed) for a candid case study on the EHR rip-and-replace journey. We will dive into the tangible data—including a $10,000 reduction in IT overhead, optimization of front-desk staffing, and mitigation of compliance risk—that proves the benefit of switching can far outweigh the risk of sticking with status quo. From navigating physician hesitation to leveraging AI-powered tools to combat payer denials, this session provides a roadmap for administrators questioning whether to lead their practice into the next era of ophthalmic innovation, or not!

This event is presented by ASOA Diamond Strategic Business Partner:

Did the Annual Meeting spark new questions or leave you wanting to dig deeper into today’s toughest challenges?

Join us for our Hot Topics Virtual Session, an interactive, attendee-driven discussion designed to keep the conversation going. This live session gives you the opportunity to bring forward the questions you didn’t get to ask, or the ones that came up after you had time to reflect.

How it works:

• We’ll kick off with audience questions submitted during registration and follow up on key issues from the Annual Meeting
• Then, we’ll open the floor to live Q&A, where you can engage directly with our expert panelists
• Our panel will talk through real-world challenges, practical considerations, and different perspectives on the issues that matter most right now

If you have questions, challenges, or scenarios you want to talk through, this session is for you.

This event is sponsored by ASOA Diamond Strategic Business Partner: