Simplifying the Ophthalmology Patient Journey: Strategies for Practice Efficiency and Patient Engagement

Simplifying the Ophthalmology Patient Journey: Strategies for Practice Efficiency and Patient Engagement

Dec 16, 2025

Today's ophthalmology practices face a common challenge: patient expectations are high, but staff are stretched thin. The patient journey, from referral to scheduling, check-in, and payment is often fragmented, manual, and time-consuming. This leads to administrative burdens, staff burnout, and significant revenue leakage.

But what if you could consolidate this journey into a single, automated flow?

Join the Promptly webinar to learn the strategies top practices are using to simplify their operations, enhance patient engagement, and secure their revenue. We'll be joined by special guest Lauren Hamilton, Front Office Manager at Raleigh Ophthalmology, who will provide a real-world look at how her practice transformed its patient experience.

By implementing an all-in-one platform, Lauren's team automated their financial processes and radically improved their ability to collect patient payments, including a major increase in successfully captured surgery prepayments.

In this webinar, you will learn:

  • How to Automate the "Gateway to Revenue": Strategies for managing referrals, automating patient education, and capturing every appointment with online scheduling.
  • The Blueprint for a Seamless Check-In: How to eliminate front-desk bottlenecks by offering online check-in, electronic forms, and automated insurance verification.
  • Strategies to Secure Payments Upfront: Learn how Raleigh Ophthalmology uses automated financial clearance, real-time eligibility, and patient cost estimators to collect copays and balances before the visit.
  • The Power of Partnership: We'll be joined by a Strategic Account Manager from Promptly to discuss why a proactive partnership—not just software—is the key to achieving long-term results.

If your practice is looking to consolidate vendors, reduce manual work, improve cash flow, and deliver a best-in-class patient experience, this is a can't-miss session.

This event is presented by ASOA Diamond Strategic Business Partner:

promptly

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